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  SMS Troubleshooting Guide

Why can't I sign up for AUM ALERT text messaging (SMS) notifications?

If you have been alerted that confirmation request have been sent but you have yet to receive one, here are a few things for you to check.
  1. Verify that you have the correct mobile phone information stored online at for text messaging.
  2. Check with your mobile phone company to make sure your can receive and reply to text messages. you may need to enable text messaging or subscribe to a plan that can receive and reply to text messages.

I received a text message from AUM ALERT but it did not ask me to reply. Instead, it says that I am already confirmed. What should I do?

Nothing! There are a few mobile phone companies that do not support or require that you reply. You are automatically confirmed and will begin receiving text messages from AUM ALERT. If your mobile phone company changes its rules at a later date, it may send you a confirmation message to request you to reply. Please follow the instructions if that occurs.

I called my mobile phone company and I am now set up to receive text messages on my mobile phone. What should I do?

Once your phone is text-enabled, you can send a text message with the words "SUBSCRIBE AU" (without the quotes) to Connect-ED SMS phone number 23177 and you will soon receive a confirmation text message. Reply to that message by texting "Y AU" (without the quotes) to complete the sign-up process.

I thought I provided my phone number to AUM ALERT. Why didn't I get a confirmation text message?

Please log into to verify that you have included your mobile phone information in the correct field. If the information is correct yet you did not receive a confirmation text message after a few days, please check that your mobile phone is text enabled and try sending a text message with the words "SUBSCRIBE AU" (without the quotes) to Connect-ED SMS phone number 23177. You will receive a follow-up text message indicating the status of your request.

Opting In and Out

Should you later decide to opt-out, text "STOP AU" or "QUIT AU" to 23177.

If you require additional assistance, please contact the Help Desk at 334-244-3500 for further assistance.



Copyright 2008 Auburn University at Montgomery
P.O. Box 244023  |  Montgomery, AL 36124-4023  |  (334) 244-3000  |  (800) 227-2649