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AUM ALERT FAQ provides answers to frequently asked
questions about your information, how notifications will
be sent, and supported features.
For technical assistance with the online form, please
contact the ITS HelpDesk at (334) 244-3500 or
helpdesk@aum.edu.
What is AUM ALERT?
AUM ALERT is a mass notification system comprised of
e-mail, voice, and text messaging that is designed to
send emergency messages to thousands of individuals in
minutes. It supplements existing means of emergency
communications, including outdoor warning sirens and
severe weather alert radios.
Emergency messages will be sent via a system
provided by the High Ground Solutions. AUM ALERT will be
used in tandem with other campus communication tools.
Why should I sign up for the AUM ALERT voice and text
message components?
Because student, faculty, and staff are constantly
on the move, this system provides the flexibility for
you to receive emergency messages on multiple devices.
AUM ALERT will be used to distribute important
information regarding emergencies that dictate immediate
action. It will be used along with other tools including
outdoor warning sirens, severe weather alert radios,
e-mail, the AUM web site, campus media and other
methods.
Who can sign up for AUM ALERT voice and text messages?
All AUM students, faculty and staff who have
a valid ID are able to sign up to receive text and voice
message alerts. You will need to use your AUM user ID
and birth date to authenticate to the registration page.
While those at locations beyond the main campus may sign
up for alerts, messages will primarily focus on possible
threats at the main campus location. If you spend time
on the main campus, you are strongly encouraged to sign
up. If you are located beyond the main campus location,
you should continue to rely on local emergency
notification systems for site specific warnings.
Will I receive AUM ALERT messages if I don't sign up
at
www.aum.edu/aumalert?
If you do not sign up with AUM ALERT, you will still
receive emergency messages via your official campus
e-mail address. However, you will not receive text or
voice messages. Auburn University Montgomery strongly
recommends that you provide at least one phone number
for AUM ALERT to ensure that you receive important
messages in a timely manner. Any contact information you
provide will only be used for emergency notifications.
Who implements AUM ALERT?
AUM ALERT is managed jointly through Offices of The
Chancellor, Vice Chancellor for Administrative Services,
University Relations, and Information Technology
Services.
What Kind of alerts will be sent?
The system will only be used to distribute information
regarding emergencies that dictate immediate action.
Examples of alerts include severe weather, building
evacuations, dangers requiring lock-down or
shelter-in-place, or other emergencies requiring
immediate action. The message will direct you where to
go for further information or what action to take.
Following a warning, the alert system may be used to
provide additional messages or an "all-clear"
announcement. AUM ALERT will also be tested on a routine
basis.
Less urgent messages will be sent using the campus
advisory e-mail system (AUM News & Notes).
How does AUM ALERT work?
AUM ALERT is a hosted and managed system. You will
not need special hardware or software to receive
messages. It is a multi-modal service that can
disseminate emergency messages through:
- E-Mail: An
alert message will be sent to your official campus
e-mail address. You can also specify a secondary
e-mail address for receiving these alerts.
- SMS Text
Messages: Faculty, staff and students may choose
to register one cell phone number for receiving SMS
text messages through AUM ALERT. For SMS text
message problems, see the
SMS Troubleshooting
Guide.
- Voice messages:
Faculty, staff, and students may choose to register
up to three additional phone numbers with AUM ALERT.
Voice message will be sent to these phone numbers.
NOTE: You will receive emergency alerts to
all phone numbers and e-mail addresses registered
with AUM ALERT.
Why did I receive a
text message asking for confirmation?
Most carries protect their users against unwanted mass
notification text messages by using SPAM filters. In
order for you to receive emergency text messages form
AUM ALERT that bypass these filters, you must opt in
first. Each time you register a new cell phone number
for text messaging with AUM ALERT, the system will
initiate this process with a short-code text message.
You will be prompted to reply to this message,
confirming that you want to receive emergency alert text
messages from AUM ALERT. If you do not confirm, you
will not receive future text message alerts. For SMS
text message problems, see the
SMS Troubleshooting Guide.
Once you have confirmed that you want to receive text
messages from AUM ALERT, you will not be required to
"opt-in" again unless you change your cell phone number
in AUM ALERT.
Can I opt out of the system after I sign up and can I
update my contact information after I have registered?
You can log into AUM ALERT at any time to update or
delete your contact information. Whenever your phone
number or alternate e-mail address change, it is very
important that you update this information with AUM
ALERT to ensure you continue to receive alerts through
the system.
Are there any cost involved if I sign up for the
system?
If you do not have a text messaging contract as part of
your cellular service, there may be a small charge for
any text message that you receive. You should check with
your cell phone carriers to determine what these cost
may be.
How soon will I have the capability to receive
emergency messages after I sign up?
You will be able to receive emergency messages within 24
hours of sign up. The system is updated on a daily
basis.
Will my contact information remain secure, and will
it be used for any other purpose?
The information collected for AUM ALERT is securely
maintained and will not be shared. It is only used for
notification of emergencies requiring immediate actions.
How can I recognize
messages from AUM ALERT?
- E-mail:
sent from AUM ALERT will come from
aumalert@aum.edu.
- SMS text
messages: Text messages will begin with "AUM
ALERT" and come from 23177. For SMS text
message problems, see the
SMS Troubleshooting
Guide.
- Voice messages:
The phone number you will see in your caller ID will
be 334-244-3911. You should program this number into
your phone so you will immediately recognize it as
an urgent call.
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