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  A U M Alert Digital Logo  
  AUM ALERT FAQ provides answers to frequently asked questions about your information, how notifications will be sent, and supported features.

For technical assistance with the online form, please contact the ITS HelpDesk at (334) 244-3500 or helpdesk@aum.edu.

What is AUM ALERT?
AUM ALERT is a mass notification system comprised of e-mail, voice, and text messaging that is designed to send emergency messages to thousands of individuals in minutes. It supplements existing means of emergency communications, including outdoor warning sirens and severe weather alert radios.

Emergency messages will be sent via a system provided by the High Ground Solutions. AUM ALERT will be used in tandem with other campus communication tools.

Why should I sign up for the AUM ALERT voice and text message components?
Because student, faculty, and staff are constantly on the move, this system provides the flexibility for you to receive emergency messages on multiple devices. AUM ALERT will be used to distribute important information regarding emergencies that dictate immediate action. It will be used along with other tools including outdoor warning sirens, severe weather alert radios, e-mail, the AUM web site, campus media and other methods.

Who can sign up for AUM ALERT voice and text messages?
All AUM students, faculty and staff who have a valid ID are able to sign up to receive text and voice message alerts. You will need to use your AUM user ID and birth date to authenticate to the registration page.

While those at locations beyond the main campus may sign up for alerts, messages will primarily focus on possible threats at the main campus location. If you spend time on the main campus, you are strongly encouraged to sign up. If you are located beyond the main campus location, you should continue to rely on local emergency notification systems for site specific warnings.

Will I receive AUM ALERT messages if I don't sign up at www.aum.edu/aumalert?
If you do not sign up with AUM ALERT, you will still receive emergency messages via your official campus e-mail address. However, you will not receive text or voice messages. Auburn University Montgomery strongly recommends that you provide at least one phone number for AUM ALERT to ensure that you receive important messages in a timely manner. Any contact information you provide will only be used for emergency notifications.

Who implements AUM ALERT?
AUM ALERT is managed jointly through Offices of The Chancellor, Vice Chancellor for Administrative Services, University Relations, and Information Technology Services.

What Kind of alerts will be sent?
The system will only be used to distribute information regarding emergencies that dictate immediate action.

Examples of alerts include severe weather, building evacuations, dangers requiring lock-down or shelter-in-place, or other emergencies requiring immediate action. The message will direct you where to go for further information or what action to take. Following a warning, the alert system may be used to provide additional messages or an "all-clear" announcement. AUM ALERT will also be tested on a routine basis.

Less urgent messages will be sent using the campus advisory e-mail system (AUM News & Notes).

How does AUM ALERT work?
AUM ALERT is a hosted and managed system. You will not need special hardware or software to receive messages. It is a multi-modal service that can disseminate emergency messages through:
  • E-Mail: An alert message will be sent to your official campus e-mail address. You can also specify a secondary e-mail address for receiving these alerts.
     
  • SMS Text Messages: Faculty, staff and students may choose to register one cell phone number for receiving SMS text messages through AUM ALERT. For SMS text message problems, see the SMS Troubleshooting Guide.
     
  • Voice messages: Faculty, staff, and students may choose to register up to three additional phone numbers with AUM ALERT. Voice message will be sent to these phone numbers.

    NOTE: You will receive emergency alerts to all phone numbers and e-mail addresses registered with AUM ALERT.

Why did I receive a text message asking for confirmation?
Most carries protect their users against unwanted mass notification text messages by using SPAM filters. In order for you to receive emergency text messages form AUM ALERT that bypass these filters, you must opt in first. Each time you register a new cell phone number for text messaging with AUM ALERT, the system will initiate this process with a short-code text message. You will be prompted to reply to this message, confirming that you want to receive emergency alert text messages from AUM ALERT. If you do not confirm, you will not receive future text message alerts. For SMS text message problems, see the SMS Troubleshooting Guide.

Once you have confirmed that you want to receive text messages from AUM ALERT, you will not be required to "opt-in" again unless you change your cell phone number in AUM ALERT.

Can I opt out of the system after I sign up and can I update my contact information after I have registered?
You can log into AUM ALERT at any time to update or delete your contact information. Whenever your phone number or alternate e-mail address change, it is very important that you update this information with AUM ALERT to ensure you continue to receive alerts through the system.

Are there any cost involved if I sign up for the system?
If you do not have a text messaging contract as part of your cellular service, there may be a small charge for any text message that you receive. You should check with your cell phone carriers to determine what these cost may be.

How soon will I have the capability to receive emergency messages after I sign up?
You will be able to receive emergency messages within 24 hours of sign up. The system is updated on a daily basis.

Will my contact information remain secure, and will it be used for any other purpose?
The information collected for AUM ALERT is securely maintained and will not be shared. It is only used for notification of emergencies requiring immediate actions.

How can I recognize messages from AUM ALERT?

  • E-mail: sent from AUM ALERT will come from aumalert@aum.edu.
     
  • SMS text messages: Text messages will begin with "AUM ALERT" and come from 23177. For SMS text message problems, see the SMS Troubleshooting Guide.
     
  • Voice messages: The phone number you will see in your caller ID will be 334-244-3911. You should program this number into your phone so you will immediately recognize it as an urgent call.
 
 
     
     


 

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